Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shop Pay.

Is my payment information secure?

Yes, all payment information is encrypted using SSL technology and processed through secure payment gateways. We never store your complete credit card information.

Can I modify or cancel my order after placing it?

Please contact us immediately if you need to modify or cancel your order. If the order hasn't been processed yet, we'll be happy to make changes. Once shipped, standard return policies apply.

Do you offer gift wrapping?

Yes, we offer elegant gift wrapping for an additional $5.99 per item. Select this option at checkout.

Shipping & Delivery

How long does shipping take?

Standard shipping takes 5-7 business days. Express shipping (2-3 days) and overnight shipping (1-2 days) are also available.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders over $100 within the United States.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping costs and delivery times vary by location and are calculated at checkout.

How can I track my order?

Once your order ships, you'll receive an email with tracking information. You can track your shipment using the tracking number provided.

What if my item arrives damaged?

Please contact us within 48 hours with photos of the damage. We'll arrange for a replacement or refund and cover all return shipping costs.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for most items in their original, unused condition with all original packaging and tags.

How do I initiate a return?

Contact our customer service team through our contact page within 30 days of receiving your order. We'll provide a Return Authorization number and instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

How long does it take to receive my refund?

Refunds are processed within 5-10 business days after we receive and inspect your returned item. It may take an additional 5-10 days for the refund to appear in your account.

Can I exchange an item?

We currently process refunds only. Please return your item for a refund and place a new order for your desired product.

Products

Are your products authentic?

Yes, all our classical home decor items are carefully curated and sourced from reputable manufacturers and artisans.

Do you offer custom or personalized items?

Select items can be customized. Please contact us for custom order inquiries. Note that custom items are non-returnable.

How do I care for my home decor items?

Care instructions vary by product. Generally, dust regularly with a soft, dry cloth. Avoid harsh chemicals and direct sunlight. Specific care instructions are included with each item.

Are your products handmade?

Many of our items feature handcrafted elements. Product descriptions indicate whether items are handmade, hand-finished, or manufactured.

Account & Technical

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and checkout faster.

How do I reset my password?

Click the "Forgot Password" link on the login page and follow the instructions sent to your email.

Can I save items to view later?

Yes, use the wishlist feature by clicking the heart icon on any product. You'll need to create an account to access your saved items across devices.

I'm having trouble with the website. What should I do?

Try clearing your browser cache and cookies, or try a different browser. If issues persist, please contact us with details about the problem you're experiencing.

Still Have Questions?

Can't find the answer you're looking for? Our customer service team is here to help.